Tap the down indicator to get a one-time passcode for login. If you're not able to scan your fingerprint using the TouchID sensor you can also approve the Duo authentication request using the device's passcode by tapping Cancel. If you're using a Touch ID capable iOS device you'll see a Touch ID prompt each time you authenticate via Duo Mobile (if required by your administrator). Touch IDĭuo Mobile 3.7 and later for iOS also supports Touch ID for Duo Push-based logins as an additional layer of security to verify user identity. If you're not able approve the login request with Face ID you can tap Cancel and approve the Duo authentication request using the device's passcode. If your first try isn't successful, tap Try Face ID Again to scan your face again.
Scan your face in the same manner that you use to unlock your iPhone X to approve the Duo login request. The first time you receive a Duo Push request on your iPhone X that requires biometric verification, you'll be prompted to grant Face ID permission to the Duo Mobile app.
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If your Duo admin requires biometric verification when approving Duo requests you'll see the Face ID icon in the Duo Push request.
You can approve Duo authentication requests with Face ID on your iPhone X with Duo Mobile 3.19 and later. When your screen is unlocked, long-press or swipe down on the Duo Mobile banner notification received to reveal the authentication actions. On devices that do not feature 3D Touch, swipe left on the lock screen Duo Mobile notification to reveal additional actions. Tap an action and supply your passcode or biometric verification (face or fingerprint) to complete the action. On Apple devices that support 3D Touch, performing a firm longpress on the Duo Mobile notification from the lock screen reveals the "Approve" or "Deny" actions. The actions presented to you when you respond to the notification depend on your organization's Duo policy settings, such as whether or not you can approve the login request without PIN or biometric verification. You can respond to Duo Push requests from the iOS lock screen or banner notification starting with Duo Mobile version 3.8. You’ll be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it. If you get a login request that you weren't expecting, press Deny to reject the request. You'll get a login request sent to your phone - just press Approve to authenticate. Duo Pushĭuo Push is the easiest and quickest way of authenticating. The "System Info" section shows the app version. To see which version of Duo Mobile is installed on your device, go to the iOS Settings menu, then scroll down and tap Duo Mobile. Duo Mobile was removed from the App Store for iOS 10 on January 2. July 28, 2019: End of support for Duo Mobile on iOS 10.0.Duo Mobile was removed from the App Store for iOS 11 on February 1, 2021. December 1, 2020: End of support for Duo Mobile on iOS 11.Supported Platforms: The current version of Duo Mobile supports iOS 12.0 and greater. Find the latest version of Duo Mobile in the App Store.
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